When It’s Time to Use Pet Stem Cells, What Are the Steps and Costs?

For pet owners who have stored pet stem cells with PetGeneX, one common question is: when the time comes to use those cells, what exactly needs to happen?

Many owners want to understand how the process works, how long they should plan ahead, and what cost components may be involved before the cells are prepared and sent to the veterinary hospital.

This article explains the pet stem cell use process with PetGeneX, from veterinary assessment and stem cell withdrawal to cell preparation time, transportation, and the key costs owners should understand before planning actual use.

How Do You Start Using Pet Stem Cells?

Using pet stem cells does not begin with withdrawing the cells immediately. It should always begin with a veterinary assessment.

A veterinarian will evaluate whether stem cell use is appropriate for the pet’s condition. This assessment may include the disease or condition being treated, disease stage, age, body weight, overall health, treatment history, precautions, and the care goal for that case.

In simple terms, if an owner is considering the use of stem cells, the first step is to bring the pet to a veterinarian for evaluation. Once the veterinarian determines that the case may be suitable, the owner or veterinary hospital can then coordinate with PetGeneX to request and prepare the cells.

What Are the Steps for Using Stem Cells with PetGeneX?

Once the veterinarian has assessed that stem cell use may be appropriate, the owner or veterinary hospital can proceed with the stem cell request through PetGeneX.

The main steps are as follows.

1. The Veterinarian Assesses the Number of Cells and Frequency of Use

The first step is a veterinary assessment to determine whether stem cells are suitable for the pet’s disease or condition.

The veterinarian will then determine the appropriate number of cells for each individual pet. This may vary depending on body weight, disease type, disease stage, severity of symptoms, and the overall treatment plan.

In addition to the number of cells, the veterinarian will also assess the frequency of stem cell use. Some pets may be considered for a single use, while others may require a course of multiple sessions or a follow-up period before deciding whether another use is appropriate.

This depends on the disease, the pet’s response, and the care goal for that individual case.

For this reason, owners should not apply the number of cells or frequency used in another pet directly to their own pet. Even if two pets have the same disease, their stem cell use plan may differ.

2. Request Stem Cell Withdrawal with PetGeneX

After the veterinarian has created a cell-use plan, the owner or veterinary hospital can contact the PetGeneX representative team to request stem cell withdrawal.

If the pet’s package includes cells that are already prepared and ready for use under the package conditions, the request should be made approximately 3–7 days in advance. This allows the team to prepare the cells, check readiness, coordinate with the veterinary hospital, and arrange appropriate transportation.

If the package is for cell storage only, or if there are not enough ready-to-use cells for the number required by the veterinarian, additional cell expansion will be needed. This process takes approximately 30 days.

For pets with chronic conditions, or cases where a veterinarian may consider stem cell use in the future, owners are encouraged to plan ahead. This helps ensure enough time for proper cell preparation.

3. Transport the Cells to the Veterinary Hospital 

Once the cells are prepared, PetGeneX will arrange delivery to the veterinary hospital according to the coordinated plan.

Cell transportation must take into account temperature, timing, and safety throughout the delivery process. This helps ensure the cells arrive at the hospital under suitable conditions.

4. The Veterinarian Uses the Cells According to the Treatment Plan

Once the cells arrive at the veterinary hospital, the veterinarian will administer or apply the cells according to the assessed treatment plan.

The method of use, number of sessions, treatment schedule, and follow-up after cell use will depend on the disease, overall health condition, assessed cell number, frequency of use, and the veterinarian’s clinical judgment for each case.

What Costs Are Involved When Using Pet Stem Cells?

When pet stem cells are requested for use, the cost may vary from case to case. This depends on the number of cells assessed by the veterinarian, frequency of use, package conditions, and the service fees of each veterinary hospital.

The main cost components owners should understand in advance are as follows.

1. Cold-Chain Delivery Fee

Transporting cells from the laboratory to the veterinary hospital requires temperature control throughout the route. This helps maintain cell quality and ensures the cells are ready for use when they reach the hospital.

For cell withdrawal of less than 5 million cells, a cold-chain delivery fee of 500 THB applies.

This fee covers temperature-controlled handling during cell transportation. It is not a treatment fee and is separate from any hospital procedure fee.

2. Cell Expansion Fee

A cell expansion fee applies when additional cells need to be cultured to reach the number required in the veterinarian’s treatment plan.

The cell expansion fee is 3,900 THB per 1 million cells.

In general, this may apply in two main situations.

1. Packages focused mainly on cell storage, such as StemFirst / StemProtect / StemEver
These packages do not include pre-expanded ready-to-use cells. If the cells need to be used, additional expansion may be required based on the number of cells assessed by the veterinarian.

2. Cases where the required number of cells exceeds the package allowance, such as StemElite 20 million cells or StemUltimate 50 million cells
For packages that include ready-to-use cells, the number of cells will be deducted according to actual use. Once the package allowance has been fully used, any additional cell use will require further expansion at 3,900 THB per 1 million cells.

3. Veterinary Hospital Procedure Fee

Once the cells arrive at the hospital, the veterinarian will use the cells according to the treatment plan. The hospital may charge a procedure fee of approximately 500–2,000 THB per session.

This fee may include veterinary service, equipment, and the procedure room used during cell administration.

The hospital procedure fee is charged directly by the veterinary hospital and is separate from PetGeneX’s cell expansion or cell storage services.

If the treatment plan involves more than one stem cell session, the hospital procedure fee may apply for each visit. Owners may check the details with the hospital in advance to plan clearly.

Summary: What Should Owners Prepare Before Using Pet Stem Cells?

When the time comes to use pet stem cells, owners should begin with a veterinary consultation. The veterinarian will assess whether stem cells are appropriate, determine the number of cells needed, and plan the frequency of use for the individual pet.

If the package includes ready-to-use cells, owners should request stem cell withdrawal with PetGeneX approximately 3–7 days in advance.

If the package does not include ready-to-use cells, or if additional cells are required, owners should allow approximately 30 days for cell expansion before actual use.

The main cost components may include a 500 THB cold-chain delivery fee for withdrawals of less than 5 million cells, a cell expansion fee of 3,900 THB per 1 million cells when additional expansion is required, and a veterinary hospital procedure fee of approximately 500–2,000 THB per session, depending on the hospital.

Understanding the process, timing, number of cells, frequency of use, and related costs in advance helps owners plan pet care more clearly and ensures that future stem cell use can be managed systematically under veterinary assessment.

If you are planning to use your pet’s stored stem cells, or would like to check the benefits and conditions of your pet’s package, PetGeneX can provide clear information on the process, preparation time, number of cells, frequency of use, and related costs.

This helps owners plan pet care appropriately in coordination with their veterinarian.

For more information:
Tel: 062-426-4145
LINE: @petgenex